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F.A.Q

What forms of payment do you accept?

We gladly accept Visa, Mastercard, and PayPal Payments

 

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from our store. Although if you already have a PayPal account you may use it.

How do you ship?

Your order will be shipped via the Japan Post. Business days are Monday through Friday, we are closed over the weekend.

How long do orders take to make?

All items are made to order and will ship within 2 business days(most parcels are dispatched within 24 hours). 

Do you accept rush orders?

We do our best to accommodate rush ordered if needed. Please email us with the date you need your item and we will try to accommodate your request if at all possible. 

 

Do you have enough stock for items?

Yes, we have plenty of stocks for all items that listed.

 

Do you make custom orders?

We are not currently accepting personal custom projects due to busy annual schedule. Business customer, please  contact us.

 

Do you accept returns?

We do not accept returns on personalized items. 

If there is a material defect or maker error including spelling errors etc please email us as soon as possible and we will work with you to exchanged the item right away.

Items must be in their unused, original condition for a refund or exchange. If you have received an item that is broken or defective, please let us know and we will work with you to correct the situation. Shipping charges are non refundable.

Do you offer gift wrapping ?

Every item we make comes in a plastic bag wtih gift seas says"Best Wish". Some items($30 or higher) comes with black nylon bag. 

free wrapping vanca

 free wrapping nylon bag vanca

Do you offer gift notes ?

If you’d like to add a little extra personalization to your gift we offer a small gift notes. 
Personalize your gift note with a short message of up to 200 characters. 


What kind leather do you use ?

We use 100% cow hide genuine leather. Vegitable tanned by skilled tanner in Japan.



Who and where do you make items ?

All items are handcrafted by craft man trained for years at our craft studio in Chiba, Japan. about us.


How do I know what my personalization will look like ?

If you’d like we are more than happy to send a proof of how your text will fit on the item you have purchased. Please send an email to :info(at)handcrafted-leather.com with your order number and I can send a quick proof.