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Returns & Exchanges

  • We aim for complete customer satisfaction and are confident that you will be fully satisfied by your purchase. We guarantee fully refund for the following reasons :1.Package was lost during shipment. 2.Damaged item or item does not as described/pictures.

  • If you are not satisfied with any of our products, you may return them to us within 14 days after purchase.

    The following terms apply to all returns:

    • An original receipt is required for all returns.
    • Returned products must be unused, unopened, and in their original condition.
    • Returns will be exchanged or refunded in the original tender. If paying by credit card or via PayPal, a credit will be applied to your credit card or PayPal account.
    • You may return products within 45 days of the date of purchase.
    • The customer is responsible for all return postage. We are unable to provide return labels for shipping returns back to us.
    • Any outbound shipping charges paid will not be refunded if the order is returned.
    • We are confident that you will enjoy our products! But, if you are unsatisfied in any way, please take comfort in the security of our guaranteed return policy.

    How to Return Products

    If you decide to return a product and meet all the terms listed above, please send us an email at info(at)handcrafted-leather.com. In this email please provide the following information:

    Your order number A copy of your sales receipt A statement of whether you would like an exchange or a refund. Mail your items to the address below:

    *******************
    VANCA CRAFT INC.
    Attn:Kon Tanaka
    1-23-24 Higashinakayama Funabashishi
    Chibaken Japan. zip:273-0036
    TEL:(+81)047-336-1345
    FAX:(+81)047-335-6033
    email:info(at)handcrafted-leather.com

     

 
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We pack very carefully with best packing materials and containers.Ship by padded envelope or sturdy box.